Shipping and Returns Policy for Living Artists Emporium
Thank you for shopping at Living Artists Emporium. We take pride in offering a unique selection of art pieces created by talented artists. Please take a moment to review our Shipping and Returns policy to ensure a smooth shopping experience.
Shipping Locations: We offer shipping services within South Africa and internationally. For international shipping, please contact us for specific details and rates.
Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase. In the case of customized or commissioned artwork, processing times may vary, and we will communicate the estimated timeline to you.
Shipping Methods: We partner with trusted carriers to provide secure and reliable shipping services. The shipping method for your order will be determined at the time of purchase.
Shipping Costs: Shipping costs vary depending on the size, weight, and destination of the artwork. These costs will be calculated and displayed at checkout.
Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.
Damaged Items: In the rare event that your artwork arrives damaged, please contact us immediately. We will work to resolve the issue promptly. We may request photos of the damaged item and packaging for assessment.
Return Policy: We want you to be delighted with your purchase. If for any reason you are not satisfied with your artwork, you may return it within 30 days of receiving it. To be eligible for a return, the artwork must be in its original condition and packaging.
Return Process: To initiate a return, please contact our customer support team at firstname.lastname@example.org with your order details and the reason for the return. Our team will guide you through the return process.
Refunds: Once we receive your returned artwork and inspect it, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
Return Shipping: Customers are responsible for return shipping costs, except in the case of damaged or defective items. We recommend using a trackable shipping service when returning items to ensure they arrive safely.
Custom and Commissioned Artwork: Custom or commissioned artwork is non-refundable, except in the case of damage during transit or defects.
If you have any questions or need further assistance, please contact our customer support team at email@example.com. We are here to help you and ensure your satisfaction.